RETURN & REFUND POLICY
POMP + PORT RETURN POLICIES
UPDATED: January 15, 2024
ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR RETURNS ACCEPTED. EXCHANGING AN ITEM MAY BE AN OPTION. REQUESTS ARE VIEWED ON A CASE-BY-CASE BASIS. EMAIL SHOPS@POMPANDPORT.COM FOR MORE INFORMATION.
ALL SALES FINAL EXCEPT FOR THE FOLLOWING INSTANCES:
- Undisclosed damage
- Incorrect or missing item
- Item not as described
Return for Refund (For the Exceptions Above)
- Return requests must be submitted within 72-hours of receiving your order and post-marked for shipping no later than three (3) days after your claim. NO EXCEPTIONS
- Please allow for 5-7 business days to process your return
- Once processed we will issue a refund on the sales price of the item, less a restocking fee of 10% of the sales price of the merchandise. Initial shipping fees are non-refundable
- A return label will be issued to you upon approval of your return request
- Approved Return requests can be initiated from your customer account
You will be required to provide proof of your claim with one of our product returns specialists.
REFUND REQUIREMENTS ***In the event an item comes back to us in a condition worse than what it was when shipped, we reserve the right to charge an additional damage fee of $49.99 for wedding gowns and $14.99 on the other categories listed in the Return Policy above.**
A 'worse than' state includes:
- Outwardly visible stains and debris not originally disclosed in the listing
- Outwardly visible tears, pulls and holes not originally disclosed in the listing
- Missing buttons, appliques, straps and other design elements not originally disclosed in the listing
- Odor (i.e. perfume, smoke, body odor)
RETURN WITH PROMOTIONAL SITE CREDIT If part of your original purchase was made with promotional site credit, that portion will be refunded with site credit and subject to the original terms and conditions. Promotional site credit refunds with an expiration date will only be valid until the original expiration date. If the original expiration date has already passed at the time of return, your site credit refund will be valid for three days after you are refunded.
- Items purchased with EWedded promo codes or credits will always be refunded back as store credits
- We cannot change refund methods after the return has processed
- Store credits will be refunded back to your account 5-7 days after EWedded has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded.
- Promotions and discounts will not be reimbursed
PROMOS, GIFT WITH PURCHASES & BOGOS
When you make a purchase during a promotional period that is eligible for a free product with purchase, the "freebie" item will be mailed to you after you have accepted the merchandise you purchased and has exceeded the return/refund window time frames stated above.
All Other Merchandise
* Final sale items include: lingerie, some swimwear, intimates, fragrances, candles, makeup, beauty, wellness and sexual wellness products.
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POMP + PORT is a marketplace and therefore does not fulfill or facilitate many of the orders made through our site (except for wedding dresses, bridal party dresses, veils and headpieces). Please refer to the vendor return policy by locating the product by brand, reviewing the seller's stated return policy, and clicking on the appropriate link to initiate a return or to view more information on returns. Feel free to contact us at shops@pompandport.com if you require additional information or assistance and we will do our best to assist customers to resolve any issues that may arise with vendors, returns, or refunds. Please use the list below to identify the brand and policy of your purchased product to know if your purchase is eligible for a return. You can always contact us for any return questions at shops@pompandport.com
Brand Partner Return Policies
Allegra James
RETURNS
After purchasing your new ALLEGRA JAMES, please try them on for size and fit on a clean and carpeted surface until you are sure they are perfect for you. To be eligible for a return, your item must be unused and in the original packaging. OUR POLICY LASTS 14 DAYS UPON RECEIPT OF GOODS. The package must be postmarked by the 14th day of receiving the goods. If 14 days have gone by since the item was received, unfortunately we cannot offer you a refund or exchange. For items marked 20% off or greater we accept returns within 7 days upon receipt.
We kindly ask that you allow 12 business days from the time we receive your package for returns to be processed.
Any item marked FINAL SALE on our website is not eligible for return and exchange. Items marked 50% or greater are always considered final sale.
If you are returning your item(s) on a weekend, please note your refund will be processed on the next business day.
You can start a return using this link
https://allegra-james.myshopify.com/apps/redo/returns-portal
REFUNDS
We will refund all unworn shoes (sale merchandise included) if returned within the 14 day window. If 14 days have gone by since receipt of goods, unfortunately, we cannot offer you a refund. Allegra James reserves the right to deny refund if the merchandise does not meet the return policy requirements.
Any item marked FINAL SALE on our website is not eligible for return and exchange. Items marked 50% or greater are always considered final sale.
EXCHANGES
If you would like to exchange a product, please return the original item(s) for a full refund and place a new order to secure your new size.Refunds and Exchanges
Our top priority is to ensure your satisfaction. If you are not happy for any reason, just send us a message and we will try to make it work.
Note that we do not sell PILLOW FORMS or INSERTS. All relevant listings call this out. We will not be able to accept any return due to non-inclusion of pillow forms or inserts.
Once you return the item to us, we will refund you the full amount once we receive the undamaged item. We will refund you the amount, excluding shipping. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. For refund, please send the item in un-used and un-washed condition. You are responsible for shipment cost for the return. Returns can not be accepted for any personalized or custom made products.
Non-returnable items:
Gift cards
Personalized or custom made products
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within four working days.
Late or missing refunds
If you haven’t received a refund please contact us at casaamore@casaamore-international.com.
Shipping
To return your product, you should mail your product to: Priyanka, 21 Hollandale Lane Apt C, Clifton Park, NY 12065, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You should consider using a trackable shipping service so you and us can track the status of the returned shipment.
Angie's ShowroomAll sales final unless goods are damaged or lost. Just drop us a message within 24 hours of delivery with a picture attached, and we will do our best to make things right.
Please note in case of a package was being lost, you will have to submit requests to your Local Postal service for them to search for the package internally. We can also help and file the case internationally if needed. Unfortunately, Angie's Showroom is not responsible for lost or stolen packages. However, we can always assist you with everything that is in our competition, so do not hesitate to contact us to discuss your particular case.
Angsty AddieAll sales final. If you receive damaged products or they've been lost please contact shops@pompandport for support to resolve your issue.
AniiseReturns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, You are responsible for the return postage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@aniise.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at allan@aniise.com and send your item to: 1732 Westwood Blvd Los Angeles California US 90024.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1045 W 24th Street, Los Angeles California US 90007.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Anna-KaciHassle Free Returns & Exchanges
1. Returns: If you are not satisfied with your order, you have 14 days from your delivery date to return your items. Refunds will issued for the amount customers paid for the item(s) excluding any shipping fees if any. The customer is responsible for the return shipping cost. Please read below for eligible refunds.
2. Exchange: Love it, but need a different size or color? No problem! Exchange requests must be received within 14 days from your delivery date. Anna-Kaci will provide you with instructions. You will be eligible for 1 exchange request per item ordered. Upon receiving your return, if your new desired exchange size or color is out of stock, we will reach out to you to let you know. You may pick another variant or opt for a refund.
Please contact us with your order number and the color or size you would like to exchange for to start an exchange.
Eligibility For Returns & Exchanges
The returns & exchanges policy applies to all items purchased through our website at Anna-Kaci.com. To qualify for a return or exchange, your return package to us must be postmarked within 14 days of your delivery date.
STARTING A RETURN / EXCHANGE
- Contact us at info@anna-kaci.com with your order number and request and we'll be happy to assist you with the next steps!
FREQUENTLY ASKED QUESTIONS (FAQ)
I Received The Wrong Item Or A Damaged Item. What Do I Do?
For any defective items or items sent in the wrong size or color, please contact us immediately within 14 days and we will make sure to make things right and make sure you're taken care of.
When Do I Get My Refund?
If you have already contacted us and sent your package to us, it will normally take around 5 business days after arrival for our returns department to process your return & refund. You will be credited the amount paid excluding any shipping costs and the payment method you used at checkout.
My item did not arrive and was returned to sender. Can I get a refund?
If your package was returned to sender for whatever reason, you will be eligible for a full refund excluding any shipping fees you paid. If you want the item resent, you will be responsible for an extra shipping fee charge. Please contact us regarding this scenario.
Atomic PolishNo Refunds or Returns.
AWADOREAt Awadoré, we strive to ensure your satisfaction with our swimwear, resort wear, and accessories. Our Returns & Exchanges Policy is designed to provide clarity and transparency in the process. Please review the following guidelines before initiating a return or exchange:
Eligibility for Returns & Exchanges
To qualify for a return or exchange:
- The product must be purchased directly from www.awadore.com.
- The item must be unused, unwashed, and in its original condition with any labels and tags intact.
- Returns must be initiated within 10 calendar days of receiving the product.
- The integrity of the product must not be compromised or altered in any way.
Exclusions
- Products purchased at a discounted price are considered final sale and cannot be exchanged.
- Any merchandise returned beyond the specified time frame will be sent back to the customer, and an additional shipping fee will be applied.
Return Process
To initiate the returns process, please follow these steps:
- Contact our customer service team via email at info@awadore.com.
- Provide your full contact details, order number, and the reason for the return.
Shipping
Customers are responsible for covering the shipping costs associated with the exchange.
Exchange Processing
- Exchange items will be shipped after the returned item is received and approved for exchange.
- We aim to process exchanges within 5 business days of receiving the returned item.
- Exchanges are subject to product availability. If the requested item is discontinued, we will notify you via email.
Delays and Notifications
- If there is a delay in processing your exchange, we will inform you promptly through email.
If you have any questions or require further assistance, please feel free to contact our customer service team at info@awadore.com.
Thank you for choosing Awadoré. We appreciate your understanding and cooperation in adhering to our Returns & Exchanges Policy.
Baha Ranch Western Wear
https://baharanchwesternwear.com/policies/refund-policy
Banda Bags
REFUND POLICY
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The satisfaction of our customers is our greatest priority. If you have a problem with your purchase please notify us within 3 days so we can fix it. If there is an error on our hand, we will take care of it. We accept returns and exchanges. Please email bandababes@bandabags.com to arrange. Returns or exchanges must be made within 14 days of purchase. A $5 restocking fee will be deducted from your purchase refund amount. Exchanges can be made and the restocking fee will be omitted.
Please Note ~ If you received free shipping we will need to charge for shipping .
Please Note ~ the Refund, Exchange and Cancellation times written above are not valuable as we are unable to change them ~ Refund and Exchanges: Please Contact us within 14 days of delivery / Ship item back within 14 days of delivery / Request a cancellation within 4 hours or purchase.
Please contact us and we will give you a return shipping address 💗
Please use reused or recycled packaging when shipping back to us ! We don't need it to look nice we prefer to keep the earth nice.
You can use any old box or old envelope .. and we take responsibility for any risk or damage to the item so no need to add bubble wrap 🙏🌎🥰
Your happiness means a lot to us so don’t hesitate to contact us with any problem you have and we will happily support you! :)
Bare Babe
Refunds, returns, and exchanges
We want you to love your Bare Babe purchase. However, if you aren’t happy with your purchase, please contact us within 30 days from your purchase date, and we will do whatever it takes to make it right!
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@bare-babe.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@bare-babe.com.
Biscayners
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@biscayners.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@biscayners.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Blak Wardrobe
If for any reason the item you received is less than satisfactory, a return request may be made within seven (7) business days of receipt
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note that bodysuits, swimwear, and underwear items are final sale and non-returnable
To start a return, Please complete this form Request a return and include your order number in the comment section.
a refund will be issued minus the original and return shipping costs.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns will only be accepted via the provided shipping return label.
You can always contact us for any return question at Support@Blakwardrob.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@Blakwardrob.com.
Boheme Fragrances
Return for POMP + PORT site credit only.
Brilliant Carbon
Thank you for your purchase. We hope you are happy with your Brilliant Carbon Jewelry. However, if you are not completely satisfied with your selection for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date registered on our website. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at hello@brilliantcarbon.com to obtain a Return Authorization (RA) number. After receiving your unique RA number, place the item securely in its original packaging, including product, inner box, outer box and documents., and mail your return to the following address:
Brilliant Carbon
Attn: Returns
RA #
28 W 44th St,
Suite 802,
New York, NY 10036
United States
Please note: Upon approval of the return, we will email you a prepaid return shipping label that is insured. Please use that for the return package.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange as requested. Please note: A re-stocking fee of $25 will be charged and deducted from the refund amount. Please allow at least fourteen (14) days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
If you received an item that you believe to be defective or damaged, contact us at hello@brilliantcarbon.com to arrange a refund or exchange.
TAMPERED PACKAGING
If our original shipment packaging appears to be damaged or tampered with in any way, please photograph the packaging before opening and save all discarded packaging for potential insurance claim filings, and notify us immediately at hello@brilliantcarbon.com
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
hello@brilliantcarbon.com
BrunnaCo
Return for POMP + PORT site credit only.
BYNES NEW YORK
Thank you for your purchase. We hope you are happy with your purchase. However, for applicable items, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
All sales on Customized or Wholesale orders are final and cannot be returned, refunded, or exchanged.
Please see below for more information on our return policy.
RETURNS
We offer free exchanges for U.S. orders within 14 days of delivery (except Final Sale items). Returned items must be in unworn, unstained condition with tags still on. Items should be neatly folded and returned with all original packaging and receipt. All sales on customized or Wholesale orders are final and cannot be returned, refunded or exchanged.
RETURN PROCESS
For all returns, we apply a restocking fee of $6. For all U.S. customers, if you use our pre-paid return label, the cost of return shipping is $5 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method. For international customers, please contact us directly.
To return an item, please email customer service at bynesnewyork@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
383 Heights Ines LLC
Attn: Returns
RMA #
PO Box 721118
Jackson Heights, NY 11372
United States
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- All sales on Customized, or Wholesale orders are final and cannot be returned, refunded or exchanged
- Items under 15 dollars are not eligible for free returns
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
929-421-0644
bynesnewyork@gmail.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bynesnewyork@gmail.com.
Claudia G Collection
ClaudiaG Product Guarantee
ClaudiaG offers a 6 month product guarantee on the workmanship of all leather items, excluding leather jewelry, and a 90 day product guarantee on the workmanship of jewelry and non-leather accessories. Our guarantee does not cover lost items or damage caused by misuse, accident, wear and tear or neglect. The company reserves the right to deny a defective claim based on inspection of the product. In the event the item reported is defective, ClaudiaG will replace the item at no cost to the customer, and if the product is no longer available a credit will be issued of equal value for a new item of the customer’s choice. Any shipping costs you may incur to send the item to ClaudiaG are not refundable.
Returns
We stand behind our brand. It’s proof of our relentless pursuit of perfection. So if you experience any issues with quality or performance of our products, we’ll make it right. You may return your items for a refund within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please ship your item to:
ClaudiaG Collection
1410 Westray Ct
Missouri City, TX 77459
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If you haven't received the refund after 5 business days please contact your credit card company, it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@claudiagcollection.com
Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@claudiagcollection.com and send your item to the Returns address above.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
Damaged or Incorrect Items
In the rare occasion that your product is damaged in transit, or that you receive the incorrect item, please contact our Customer Service Team at info@claudiagcollection.com
Coco Charli
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at welcome@cococharli.comIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at welcome@cococharli.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at welcome@cococharli.com
Creative Gifts
We hope you love everything you purchased from Creative Gifts!
If you’re looking to return an item from your order for whatever reason, we’re here to help. All unworn and unused items may be returned within 30 days of the original purchase date.
- Items must be returned in the original condition, with original labels and tags attached, and its packaging with a copy of your packing slip. Please add a reason for return on the packing slip.
- Returned items must have no visible signs of wear or use. Jewelry, towels, pillows, aprons, wearable items, or engraved items are not eligible for return and are considered a FINAL SALE item.
- If an item is DISCOUNTED from the original retail price or listed as FINAL SALE at the time of purchase, it is not eligible for a return.
If your item(s) meet the requirements above, please ship back using your choice of courier/mail service to complete the return. Please make sure that the shipping label on the package is secure as Creative Gifts is not responsible for lost return packages.
Please return to the following address:
Creative Gifts International - RETURNS120 Shawmut Road
Canton, MA 02021
Please email with any questions to returns@creativegiftsdirect.com.
Please include in your email the following information: order #, your name, item to be returned, and reason for return. One of our customer support associates will reply within 48 hours excluding weekends or holidays.
For International Returns- Retail Online Orders:
All orders shipping outside of the US are FINAL SALE and cannot be exchanged or returned.
Please contact us by email at: returns@creativegiftsdirect.com and one of our customer support associates will work with you if there is any manufacturer's defect to the item(s) ordered.
WHERE IS MY REFUND?
Packages normally arrive at our warehouse in 1 week. Once delivered, each return is inspected and processed. You can expect your return to be processed within 7-14 days.
DaCosta Verde
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including the white recycled non-woven bag). If not, a $10 restocking fee will be deducted from the refund.
To start a return, please log in to your account at https://shopify.com/13686079574/account and submit a return request. Once approved, we will provide you with a return shipping label and a $8 return label fee will be included. This fee will be subtracted from your refund amount.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Doll 10 Beauty
DOMESTIC RETURNS
If for any reason you are not completely satisfied with your purchase, you can return your gently used products within 30 days for an exchange or full refund of the purchase price. Shipping costs, Route Insurance and carbon off-setting are non-refundable. Any final sale items will be marked accordingly. At this time, we are not able to offer returns on TSV collections. If you would like to exchange the shade of your complexion product from your collection, please contact us at support@doll10.com.
There is a $5.00 shipping fee for returns. Refunds will be processed within 10 business days of receiving your return. Your return can be initiated by entering your information at this returns portal.
Unauthorized returns will not be processed or refunded. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
Doll 10 does not accept returns or exchanges for products that were purchased at other retailers or other websites that are not www.doll10.com.
INTERNATIONAL RETURNS
At this time, we do not offer exchanges for international orders. If for any reason you are not completely satisfied with your purchase, you can return your gently used products within 30 days for a full refund of the purchase price. Shipping costs, Route Insurance and carbon off-setting are non-refundable. Any final sale items will be marked accordingly. Refunds will be processed within 10 business days of receiving your return.
International customers are responsible for the shipping costs of their returns. Your return can be initiated by entering your information at this returns portal.
Unauthorized returns will not be processed or refunded. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
Doll 10 does not accept returns or exchanges for products that were purchased at other retailers or other websites that are not www.doll10.com.
East x East
We accept unworn bikinis and clothing bought from eastxeast.com in new condition with tags and liners attached within 30 days of purchase for a full refund. Please note all items marked final sale are not eligible for a refund. We do not offer store credit at this time. Once we receive and approve your returned items, your refund will go back on the original form of payment. For sanitary reasons, please try on all swimwear over underwear.
How do I start my return?
Simply submit your return request to returns@eastxeast.com with your order and you will receive a shipping label via email. The cost of the label will be deducted from your refund. Then, use that shipping label to send your items back to us. Once your items are inspected, you can expect to receive a refund notification to your email within 5-10 business days.
Can I track my return?
Yes! US customers may use the tracking number on the provided pre-paid shipping label to trace their package back to us. If you used a different shipping label, please use the tracking number provided on that label to trace your package.
What if I lose the original packaging the order came in?
Not a problem! If tags and sanitary liners are attached, you can use the pre-paid shipping label to send your items back in any packaging.
Can I exchange an item?
No we do not offer exchanges.
How soon will I get my refund?
You can expect to get a full refund to your original form of payment within 5-10 days of delivery. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.
If I purchased East x East at a retail store, can I return or exchange with you?
If the purchase was made at a retail store, the return or exchange will need to be handled directly with the place of original purchase as they have access to all your order and payment information and the return must abide by their specific return policy.
Eight Five One Jewelry
We accept returns within 30 days of the item being delivered to you. It is our number one priority that you love your jewelry and have the time you need to return it if you don't. To be eligible for returns all items must be unworn, and have packaging intact. Please note that custom made orders are not eligible to be returned.
To make a return please email info@shop851.com with your name and order number in the subject line.
Please also note that any solid gold pieces (most of which are made to order) are eligible for store credit but not refunds. It is our priority that you love your pieces and we will do everything we can to ensure this. Sale items are also not eligible for refunds. Any custom pieces are also not eligible for refunds. We will extend store credit for custom pieces.
Please note that the costs of shipping and returns are not refundable. We will provide prepaid labels to return, and the final amount will come out of return. Please note any influencer collars are final sale but can be eligible for store credit.
SHIPPING
HOW CAN I TRACK MY ORDER?
A tracking number will be automatically emailed to you when your order has been shipped.
WHEN WILL MY ORDER SHIP?
Most of our pieces are in stock and ready to ship within 1-2 days of ordering. However, some of our pieces are carefully handmade to order so we ask for a 1-2 week ship time on those (these will be marked as so in the product description).
Please note our rings are made to order so we ask for 1 week prep times on these. Because of this, rings cannot be returned for a refund, but can be exchanged.
Eklexic
BRASS JEWELRY
We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges. No refunds. Current or previous Discount codes DO NOT apply to exchanged items or store credits. ALL FINE JEWELRY IS FINAL SALE.
Should you have a remaining balance after your exchange, this will be provided in the form of store credit.
RETURN AND EXCHANGE INSTRUCTIONS
To ship orders back for return please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit:
Attn: Returns Department
c/o Eklexic Jewelry
21926 Town Place Drive
Boca Raton, FL 33433
A sales representative will reach out after we receive the package to process the store credit or exchange via email. This can take up to 14 business days.
REPAIRS
BRASS JEWELRY
Repair options include re-plating and/or post replacement as needed. Customer is responsible for cost of repair and shipping.
BRASS REPAIR COSTS
All Huggies: $35
Baby + 2” Hoops: $60
2.5”, 3”: $80
Ear Cuff: $18
Broken Post: $50
Chains: $30-$80 depending on chain thickness
Chokers: $30- $60
Thin Rings: $16
Wide Band Rings: $30
Thin Cuffs: $30
Wide Cuffs & Bangles $60 - $80 depending on cuff width
Chain bracelets: $18-$60 depending on chain thickness
REPAIR INSTRUCTIONS:
Repairs should be shipped to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit:
Attn: Returns Department
c/o Eklexic Jewelry
21926 Town Place Drive
Boca Raton, FL 33433
A sales representative will reach out after we receive the package to process the store credit or exchange via email. This can take up to 14 business days upon receipt of your returned package.
Please refer to our Jewelry Care page for detailed instructions on how to care for your Eklexic Brass jewelry.
ELF
Our goal is to make you happy and proud of what you have purchased. If you are not happy with the item, you may return it for an exchange for another item or for a store credit.
CLICK TO START RETURN PROCESS
♡ Gift Cards and sale items from the SALE section are FINAL sales and non returnable. ♡ All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.
♡ All items must be shipped back within 30 days after they are received. ♡ With limited exceptions, returns are refunded in the form of online store credit redeemable at balielf.com. Bali ELF does not refund the original shipping charges.
♡ For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.
If you would like to receive your new item faster, return the item you have, and make a separate purchase for the new item. ♡ We do not provide pre-paid return labels; you are responsible for covering shipping costs to return. ♡ Returns sent back to our Returns Center that have not been generated through our returns portal or by contacting our Customer Care team will be charged a $10 manual processing fee.
If you have questions, please contact us at customercare@balielf.com and we will assist.
Embellish Your Life
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Email us at info@EmbellishX.com for directions on how to process returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted at your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Flouwer Co.
In general, since most of our products are consumable, we are unable to accept returns or issue refunds. If your order arrives damaged in any way, please do not ship it back. Instead, email us as soon as possible at sales@fullgoodfulfillment.com with your order number and a photo of the item’s condition.
*We do not accept returns for items purchased through our retailers. Instead, please contact the retailer directly to inquire about their return policy.
InstantFigure and InstantFigure sister brands (IFPRO USA, LaMonir, InstantRecoveryMD, Insta Slim, ISPRO USA, ISPRO Tactical & InstantBeauty) are committed to bringing you the most value for your money. If for any reason you need to return or exchange your purchase please fill out and return your packing slip to the address listed below. We can exchange or refund your purchase as long as it is returned within 30 days of receipt in new/unused condition (shipping/handling non-refundable). Please allow 1-2 weeks for processing.
Refund
Refunds will be issued in the same form as the original payment. Shipping and handling charges are non-refundable. Orders paid via check or money order will receive a refund check. Please allow 1-2 billing cycles for credit card refunds to appear on your statement.
Exchange
If you would like to exchange your purchase please indicate the new item you would like in the space provided on the packing slip (may also print and use this page, be sure to include the name and address of person ordered by).
Caution: Returns that are damaged (example tags removed, torn, snagged etc.), appear to be worn, soiled or with deodorant stains will not be accepted.
Return unused items to:
InstantFigure, C/O Returns, 17831 Sky Park Circle, Suite C, Irvine, CA 92614
Choose one:
() Exchange for_______________________________________________
() Refund (I understand that S/H and processing is not refundable).
A restocking fee of $9.95 will be deducted from refund amount on all returns.
Reason for Return: () Too Small () Too Big () Wrong Color () Not what I Ordered
() Not what I Expected, Other, Please specify below: _______________________________________________________________
Important Note: Please be sure to request delivery / tracking information, InstantFigure is not responsible for lost packages
InstantFigure
C/O Returns
17831 Sky Park Circle, Suite C
Irvine, CA 92614
Jocelyn
Jocelyn will gladly authorize returns of UNWORN Merchandise within 30 days of receipt of your order. Sale items and hair accessories may not be returned or exchanged. All returned items must have original tags attached. Please contact our customer service team via e-mail at info@shopjocelyn.com between Monday through Sunday, 9am to 10pm EST. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The usual turnaround time is 1-2 weeks from time shipped to when refund is issued.
PLEASE NOTE: Sale items and Hair Accessories may not be returned or exchanged. All purchases are final on Sale items and Hair accessories.
EXCHANGES
We do not do regular exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want.
When you email customer service please send your new order number so we can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.
JUARA Skincare
We hope with every purchase that you are fully satisfied with your chosen products. However, we understand that sometimes, you realize an item is not right for you. We accept returns of full-size products purchased for all domestic orders at juaraskincare.com within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.
Only products purchased on our website may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.
If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.
STEPS TO RETURN PRODUCT(S)
1) Connect with our Customer Service Team
Our team is available Monday – Friday, 10am – 5pm EST. Either call us at 212-228-9601 or send an email to support@juaraskincare.com to receive a Return Code. It is important that you contact our Customer Service Team before you send in a return as returns cannot be processed without a valid Return Code.
2) Provide Original Purchase Information
Please provide our Customer Service Team with the following information, whether by phone or by e-mail:
Order or Invoice # of original purchaseFull first name and last name as appeared on the original purchaseEmail address and phone numberProduct(s) being returnedReason for return
Our Customer Service Team will get back to you with a Return Code.
3) Pack and Return
Please pack the products safely to avoid damages in transit and mail to the address below. Please also include the Return Code in the “ATTN:” line of the address.
Be sure to include a copy of your invoice and Return Code with your package.
JUARA Returns
ATTN: (Insert your Return Code here)
6370 US Highway 59 N #A/B
Lufkin, TX 75901
Please use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.
La'Hammam
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you please contact us at this email: lahammam2018@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lahammam2018@gmail.com.
Damages and other issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us with any questions at this email: lahammam2018@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.
Ladiesse
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In the event that your order arrives damaged in any way, please email us as soon as possible at info@ladiesse.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
To start a return, you can contact us at info@ladiesse.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return related question at info@ladiesse.com.
LashJob Beauty Bonder
We love our lashes and we want you to love them just as much. If you are not happy with your purchase please visit:
https://lashjobbeautybonder.returnly.com
Returns and exchanges need to be within 14 days of date your order is fulfilled (shipped from us). Customers are responsible for the return postage cost. We have a 14-day money-back guarantee and we will refund, replace or exchange your order within 14 days as long as conditions below are met.
CONDITIONS OF OUR GUARANTEE:
- Product is either unused or damaged/defective
- Order is returned within 14 days of fulfillment
- Please provide a picture of the product if damaged/defective
You can also contact us at support@gljbeauty.com. Please allow up to 48 hours for a reply.
Lauren Brooke Cosmetiques
We believe that your skin deserves the very best nature has to offer. Because of this, we encourage everyone to try our products risk-free for 30 days. If you are not satisfied with your products, you may return them within 30 days of purchase for in-store credit of the item.
Shipping costs for the return is the customers responsibility. We encourage you to ship using a method that will allow you to track your package.
To return, email info@laurenbrookeco.com explaining the situation and the request for a return. Lauren Brooke Cosmetiques will reply with all necessary information.
Please note that Lauren Brooke Cosmetiques’ return policy does NOT apply to limited time offers, special promotions, and samples. Individual products purchased within a kit or collections are not eligible for individual credit. Lauren Brooke Cosmetiques gift cards cannot be returned or refunded.
If your product is damaged or defective, please email us a photo of the problem and we will follow up with you.
Lauren Brooke Cosmetiques reserves the sole right to determine whether items qualify for return in-store credit. Only products purchased directly from www.laurenbrookecosmetiques.com are eligible for consideration. Products that have been purchased from a retail location will not be considered for in-store credit.
Lifetime Leather Co.
Since 2011, we've believed in bringing back the lost art of leather crafting, the promise of quality goods and a lifetime guarantee that the products are crafted to last. If for some reason your product is not working out for you or you'd like to exchange it, get in touch with us.
To start a return, please use our contact form here.
RETURN GUIDELINES
- Request return within 5 days of delivery.
- THERE IS A 15% RESTOCKING FEE. THIS WILL BE TAKEN OUT OF REFUND.
- Item(s) need to be completely unused and in new condition
- HAS to be in original Lifetime Leather packaging
EXCHANGES
We do accept exchanges, but as everything we make is made-to-order, you will be required to pay a 15% Restock Fee, so keep this in mind before ordering. Items must be returned as specified above under RETURN GUIDELINES.
! Please be aware that we do not cover return shipping, however you are more than welcome to purchase one of our discounted shipping labels.
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
- Custom or personalized orders
- Return requests outside of the return window
CANCELLATIONS
You are free to cancel non-personalized orders without any cancellation fees. Personalized items are not eligible for cancellation if they have already been personalized. Please keep this in mind before ordering.
LOST IN MAIL
We sadly do not work directly with the post office and do not refund or replace once it has been processed through the mail system. Please reach out directly for any questions or to file a missing package form. We are happy to help in any way we can!
Lizush
We want you to be satisfied with the Lizush products you have purchased for yourself and your loved ones. We are committed to quality and offer the finest natural and unique products on the market today. If for some reason you are not pleased with your order, please reach out to customer service at Alex@lizush.com
Help us find your order by emailing your order Number and your email address.
* There is a 10 Day refund policy for unused items if purchased via the shop. Buyers will be responsible for all shipping costs.
* If there is damage during shipping, please contact us.
* Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
* To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Alex@lizush.com
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Alex@lizush.com and send your item to: 6336 Patterson Pass Rd. Ste C, Livermore, CA 94550.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 6336 Patterson Pass Rd. Ste C, Livermore, CA 94550.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
With all returns you should use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Lonarc Endless Swimwear
At Lonarc, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your bikini, you may return it within 7 days of the delivery date, provided that the following conditions are met:
-
The bikini must be in its original, unworn condition with all tags and hygiene stickers attached.
-
The return request must be initiated within 7 days from the date of delivery.
- Products listed on the sale page and the 2x1 page are classified as final sale items therefore not returable.
Please note the following guidelines regarding returns:
-
Upon receiving the item, we will offer a refund in the form of store credit or provide the option for an exchange.
-
Shipping and handling charges are non-refundable, except in cases where the return is due to a mistake on our part.
-
Customers are responsible for all return shipping costs unless the return is due to a defective or incorrect item.
-
We recommend using a trackable shipping method to ensure the safe delivery of your return.
-
Returns that do not meet the above conditions may be subject to a restocking fee or may be refused altogether.
- For international orders requesting an exchange, a small handling fee of $14.90 USD will be deducted from the refund amount for the new shipping.
Please allow us up to 3 business days to process your return and issue a refund in store credit.
To initiate a return, please contact our customer service team at contact@lonarc.co They will guide you through the return process and provide you with any additional information or assistance you may need.
Londontown
We want you to love your Londontown products as much as we do, which is why our customer service team is here to answer any questions you might have. E-mail us anytime you need help or want tips on how to achieve the best possible results. If you’re still not 100% satisfied with your purchase, you can start the return process within 30 days of your order delivery date. Please note that for hygienic reasons, we only accept unused products in their original condition. Simply email us at info@londontownusa.com to get started!
Madeline Love
Madeline Love gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 14 days* of the receipt date.
Please carefully review our policy. If you have any questions please email info@madelinelove.com to contact our customer service team.
OVERVIEW:
- All returns must be returned *within 14 days* of the receipt date.
- Returns are for Store Credit only and issued via email as an E-gift card.
- Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
- FINAL SALE items are not eligible for return or exchange. See list below.
- Orders cannot be changed, modified, or canceled after a ship label is created.
FINAL SALE:
- Face Masks
- Gift Cards
- Hats or Hair Accessories
- Intimates, Tights or Hosiery
- Gloves, Scarves or Earmuffs
- Jewelry
- **Items returned in poor condition will be sent back to the customer as Final Sale.
RETURNS
Madeline Love accepts Returns *within 14 days* of the receipt date.
- Eligible returns are for Store Credit only. Store credit is issued in the form of a madelinelove.com E-gift card.
- No refunds will be issued.
- Shipping is non-refundable unless there was a mistake on our end.
- For eligible return items, send us the item(s) you wish to return for a RMA, via email info@madelinelove.com and include your order number.
- Once the return authorization is approved, send the items directly (we recommend using USPS) keep the tracking number of your return for proof of delivery and for your records, please include a copy of the invoice in the package.
- Email us at info@madelinelove.com and provide the tracking info so we can keep track of the return and process one it arrives.
- All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
- Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued. The automated email will be sent to the email address used to place the order – we cannot change this!
**If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.
GIFT CARD / STORE CREDIT
If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.
- E-gift card codes and store credit codes will expire 5 years from the date issued.
- If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.
- Your use of the Gift Card constitutes your agreement to our Terms & Conditions
DAMAGED OR DEFECTIVE ITEM
If you received a defective item, email our customer service team info@madelinelove.com within 3 business days of receiving your order, please make sure to include images of the damage.
MISSING OR INCORRECT ITEM
If you were sent incorrect items or are missing items from your order, please contact our customer service team info@madelinelove.com within 3 business days of receiving your order, so we can get that mishap sorted out for you!
CANCELLING OR CHANGING YOUR ORDER
Once an order has been placed, it can be canceled or changed before the shipping label is created.
ADDING ITEMS TO AN ORDER
We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, contact our customer service team immediately and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.
PRICE ADJUSTMENTS
Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.
Meghan Fabulous
We want you to be delighted, not just satisfied with your purchase! We offer a 14-day return policy on all items except for sunglasses, which means that you have 14 calendar days after receiving your item to request a return. For sunglasses, we offer a 3-day return policy. This means that you will have 3 days from the time you receive your item to request a return. We love our customers and promise to work hard to make you happy! In return, all we ask is that you be fair with us, too. We have plenty of horror stories about a few "bad apples" trying to return items that were worn, dirty, or stained with makeup. Please understand we're a small business and this kind of abuse really hurts.
To be eligible for a return, your item must be in the same, brand-new condition that you received it, unworn and unused, with tags attached, and in its original packaging. Please be very careful when you try on apparel! Common reasons for rejected returns include: apparel that is soiled with dirt or pet hair, stained with makeup, deodorant or other substances, has odors of perfume or perspiration, or have been damaged in any way. Be careful with high heels and long dresses! You’ll also need the receipt or proof of purchase.
To start a return from within the United States, please click here to visit our automated Returns Portal where you can use your order number and email address to conveniently and easily create a shipping label. Items sent back to us without first requesting a return will not be accepted. If requesting an exchange or store credit, return shipping is free. If requesting a refund, the cost of return shipping will be deducted from your refund.
Migunica
1.Items can be returned or exchanged within 30 days after the purchase date.2.Please keep the delivery payment voucher and provide it to our customer service staff, which will be provided for your refund.
3.You can mail out the package at your nearest post office or call the post office to arrange a collection.
4.Before sending back the products, please contact our customer service first for return address.(support@migunica.com)
Return Conditions2.For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for return or refund:
1) Received wrong or damaged item(s)
2) Items are not as described on product page
3) Received faulty item(s)
4) Missing item(s)
5) Poor material or workmanship
Return Process1.If your item is qualified to be returned, please contact with our customer sevice(support@migunica.com) for :
• Order number
• SKU number or product name
• Reason for return
2.Our customer service team will respond to your request within 24 hours.
3.Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
About Refund
My-Kids USA
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return questions at sales@mykids-usa.com. If you are not 100% satisfied with your purchase from MyKids-USA, you can return your item(s) for a full refund within 30 days of purchase, less than a 15% restocking fee. (Returns must be unworn, in the state you received them, and in the original packaging.)
To return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. Please email us for a return authorization number or call customer service at 1 (407) 900-4851 during business hours (9 am - 7 pm EST). Click Here to Start a Return
OBX PREP
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Customized Items & personalized products.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at SimplyPrep97@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SimplyPrep97@gmail.com and send your item to: OBX Prep, 4826 Lunar Drive, Kitty Hawk, NC 27949.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: OBX Prep 4826 Lunar Drive, Kitty Hawk, NC 27949.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Playground
Products may only be returned with 7 days of delivery, as stated by order tracking via our approved carriers. Product(s) must be undamaged, unopened and unused with seal fully intact. Please send an email to contact@helloplayground.com within 7 days of receiving the product to begin the return process.
If the item is non-deliverable for reasons that are the customer's responsibility (including, but not limited to: wrong recipient address provided by customer), you may request a refund (minus shipping costs).
POPPY + SAGE
POPPY + SAGE covers the cost of returns within the US. If you received Free Shipping for your order on the way to you, the cost of the label for the "Free Shipping" will be deducted from your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@presentpaperstore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@presentpaperstore.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any unworn merchandise you would like to return for a full refund must be sent back to Providence Vintage Jewelry within 30 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product. Buyer is responsible for return shipping costs. Thank you for your understanding!
For any inquiries concerning returns or exchanges, please contact Customer Service via email at info@providencevintagejewelry.com or call 401-438-9060 and ask for Providence Vintage Jewelry customer service.
Raven & Reilly
We will accept returns on full priced, unworn and undamaged items within 7 days of the item being delivered for a full refund. Otherwise, we will provide a store credit for your purchase if returned within 30 days of the item being delivered. If you would like to request a return/exchange or are unhappy with your purchase for any reason, please send us an email at info@ravenandriley.com with your order number included.
Customers are responsible for the shipping expenses of returned items. We will provide a prepaid return label and will deduct $4.95 from your refund or credit.
Sale items are not eligible for exchange and are considered final sale.
Please do not send your purchase back to the address on the original shipment package. Instead, please email us at info@ravenandriley.com with your order number.
REVO COOLERS
Returns (email to info@revocoolers.com)
* Products must be UNUSED and in new condition.
* Coolers must be in PLASTIC SLEEVE (very important) and original box.
* All returns must be within 20 days of purchase date.
Shipping is expensive. After an inspection, a full refund will be issued, excluding the cost of a return label and the original shipping and CC processing fees. (Total charges average $50-$55 per cooler). Return shipping labels will be provided for coolers.
Light Cubes, Neon Lights and Heat Packs are not returnable. Any usage cannot be verified and would not allow product to be resold as new.
Food Pan sets and Chill Board sets need authorization and are customer responsibility for return shipping. Refund less original shipping and processing only.
Returned product must be able to be sold as new or a refund would not be issued. Returns must be in transit within 5 days of receipt of label or authorization.
5 Year Warranty on our coolers
If a defect occurs as a result of the product's intended use, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications. Punctures, scratches, normal wear and tear, and the natural breakdown of colors over extended time and use are not warranted.
RolyPoly Apparel
Your satisfaction is our priority. If you are not satisfied with the product, you may return the merchandise within 14 days of purchase. We do not accept returns past this period. You may also exchange with products greater in price provided you provide the difference in cost.
Sale items can only be exchanged for their sale price unless otherwise noted. Final/Clearance sales are non-refundable and non-exchangeable.
MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED, OR WASHED, AND MUST BE IN A NEW AND UNUSED CONDITION.
A $9.75 RESTOCKING FEE applies per returned order. This will be deducted from your refund total.
Contact rolypolyusa@gmail.com for a refund request and we will send you a return label that should be placed over the existing shipping label of whatever package you want to return. If you use your own shipping label for the return we have no responsibility for the reimbursement for that.
International Returns
International returns are not eligible for free shipping. Any shipping costs (including exchanged items) and duties and taxes, if applicable, are the responsibility of the customer. No returns are accepted after 30 days. If you return using your own shipping method, you need to provide for the shipping costs.
We inspect every item prior to shipping to ensure quality. All defective items will be considered on a case-by-case basis and may qualify for a full refund or exchange.
Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.
Return Address:
1100 S. San Pedro Street. Suite K8 Los Angeles, CA 90015 United States
SEXOLOGY
No refunds or returns.
Slate + Salt
We stand behind everything we sell and we want you to be happy. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. To start a return, please contact us at info@slateandsalt.com. If your return is accepted, we’ll send you a return shipping label.
- Our return policy lasts 14 days from purchase date. Return shipments must be postmarked within 14 days of receipt to be eligible for a refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Items sent back to us without first requesting a return will not be accepted.
- Once your return is received, we will send you an email to notify you that we have received your returned item and issue a refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Banks and credit card companies normally take a few days to clear a transaction so please be patient if the refund does not show automatically.
Spiffy & Splendind
We want you to love everything about your S&S purchase! If you encounter an issue, please email support@spiffyandsplendid.com
Spiffy & Splendid does not accept returns or exchanges. If you encounter an issue with your order, please contact us within 72 hours and we will assist you in resolving the issue.
We are not responsible for delays or lost or damaged packages due to the shipping carrier. We are not responsible for delivery errors due to carrier or incorrect shipping info.
Stay Golden Cosmetics
At Stay Golden Cosmetics, we’re committed to ensuring you love every purchase. If for any reason you’re not completely satisfied, we’re here to make things right. Our return and refund policy is designed to be as easy and hassle-free as possible, while ensuring that all returns meet our conditions for resale.
Return Conditions:
Original, Unused Condition: To be eligible for a return, items must be in their original packaging, unopened, and unused. We understand that you might change your mind, but we can only accept products that are in the condition you received them.
Return Notification: You must notify us of your intent to return an item within 14 days from the date of delivery. Please initiate your return via our returns portal, available on our website.
Return Window: Once you’ve notified us, you have up to 28 days from the date of delivery to return the product to us.
Refusal of Return: We reserve the right to refuse a refund if the returned product does not meet the above conditions. Our team will inspect each item upon receipt, and we will communicate our decision to you promptly.
How to Return:
1. Notify Us: Start by emailing us at Concierge@StayGoldenCosmetics.com. Once return is accepted and confirmed, please follow through steps 2 and 3.
2. Prepare Your Return: Securely pack the items in their original packaging. Ensure that products are protected and unopened.
3. Send It Back: Once your return request is processed, we’ll provide you with the details on how and where to send your package. Return shipping methods and costs may vary.
Refunds:
Original Payment Method: We offer refunds to your original payment method on all items successfully returned to us within the specified timeframe and condition.
Processing Time: Please allow up to 10 business days for us to process your return and refund once we receive the items.
Need Help?
Our Concierge Team is here to help with any questions or concerns about your return. Feel free to reach out to us at Concierge@StayGoldenCosmetics.com. We’re dedicated to ensuring your experience with Stay Golden Cosmetics is nothing short of golden!
Thank you for choosing Stay Golden Cosmetics. We appreciate your understanding and adherence to our return and refund policy.
Sterling Forever
If you are unsatisfied in any way with your purchase, we will accept your return within 60 days of your purchase date.
Please note- items that have been worn are not eligible to be returned or exchanged.
Please click here to begin your return or exchange
Stylish Wholesale Company
At Stylish Wholesale we pride ourselves on providing customers with high quality goods at amazing prices. Customer satisfaction is our number one priority therefore if you are not completely satisfied, you may return any item for a full refund.
- Subject Line : Refund Request
- Order # and Style # (Description)
- Reason for return: (Describe the problem in a few words)
- Attach the photo or video of the items you'd like to return, clearly showing the damages or defects.
Authorized claims/returns will be credited in the full amount of merchandise price as soon as the returned items are received and all proper steps have been applied. Please note that if you fail to take the proper steps of the claims/returns policy you will be charged 20% restocking fee.
If items are damaged/incorrect Stylish Wholesale will cover the cost of the return however if you wish to return items for any other reason, you can do so within the allocated time but the customer will be responsible for the return shipping cost. Shipping to the destination is non-refundable.
Sunkissed
Check out our hassle-free 30-day return policy, allowing you a whole month from the date you receive your item to request a return.
To qualify for a return, make sure your item is in its original condition – not worn or used, with tags still attached, and neatly packed in the original packaging. And don't forget to hold on to that receipt or proof of purchase!
If you're thinking of returning something, just shoot us an email at info@getsunkissed.com, and we'll be happy to help you out. Once your return is accepted, we'll send you a return shipping label and easy-to-follow instructions. Remember, we can't accept returns if you send the item back without contacting us first.
If, by any chance, your order arrives damaged, defective, or if you receive the wrong item, let us know right away, and we'll sort things out pronto!
Unfortunately, we can't process returns for sale items or gift cards. But hey, we're always here to help you find something else you'll love!
EXCHANGES:
If you're looking for an exchange, the quickest way is to return the item you have and then make a separate purchase for the new item you want.
When we receive your return and give it the once-over, we'll let you know if your refund is approved. If it is, we'll automatically refund your original payment method. Keep in mind that it might take some time for your bank or credit card company to process the refund.
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Lastly, we aim to ship items to your doorstep within 24 from the purchase date. And guess what? We offer free standard shipping on all orders! So happy shopping, and if you have any return questions, just drop us a line at info@getsunkissed.com. We're here to help!
Swahili Coast
We ship using USPS and UPS for domestic orders. International orders ship using USPS, DHL, UPS, and FedEx, depending on price. Domestic orders $75+ receive free shipping. We charge a flat rate of $4 to ship orders weighing less than 1 lb, and $8 to ship orders weighing more than 1 lb.
We offer returns and exchanges of unused, unworn items up to 14 days after delivery. We will refund the price to you, less any shipping costs. To request a return or exchange, please email us at info@swahili-coast.com.
If you have any issues with a product, please contact us at info@swahili-coast.com and we are happy to come up with a solution!
The Cotton & Canvas Co.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Gift cards
* Customized Products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Items with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cottonandcanvasco.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cottonandcanvasco.com and send your item to: 13337 South St. #800, Cerritos, CA, 90703, United States.
Shipping
To return your product, you should mail your product to: 13337 South St. #800, Cerritos, CA, 90703, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item is eligible for a refund, the cost of return shipping will be deducted from the amount refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
The Wine Savant
Return for POMP + PORT site credit only.
Threaded Pear
Click HERE for the Threaded Pear Return Portal
Thank you so much for shopping Threaded Pear! We know that sometimes items are not as expected or don't fit just right and a return or exchange is necessary. We of course can't guarantee fit even with measurements.
Threaded Pear gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Threaded Pear E-Gift Card) within 25 days from the date your order shipped. You can start your return here.
Threaded Pear offers exchanges for the same item in a different size or color within the request within 25 days from the date your order shipped. You can start your exchange here.
Exchanges and returns will be charged a flat $5.00 shipping fee that will be deducted from your Threaded Pear E-Gift Card or paid prior to the exchange process. Our return system will provide you a pre-paid USPS shipping label for your return.
Items damaged or defective may be returned by contacting customer service by emailing info@threadedpear.com within 3 DAYS of delivery.
Final sale items cannot be returned or exchanged.
The following is a list of FINAL SALE items:
- Monogrammed
- Personalized
- Made to order graphic tee's
- Lingerie
- Leggings
- Jewelry
- Swimsuits
- Gift Cards
- Hair Accessories
- Hosiery
- Socks
- Caps
- Tumblers
- Doorbusters
- Items Discounted More the 60% Off List Price
- Items marked Sale, Final Sale, or Clearance
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
DEFECTIVE ITEMS
- If you have received a defective item, please contact customer service by emailing info@threadedpear.com within 3 DAYS of delivery inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
RETURNS
Ship Your Return
- Start your return process by clicking the Return Portal Link
- The cost of return shipping is a flat $5.00 for any number of items and will be deducted from your store credit (Threaded Pear E-Gift Card) if you use the return label provided by Threaded Pear
- You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request (provided during the return process in the return portal) for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
- Shoe boxes (if sent in a shoe box, many of our shoes are now sent in bags to reduce waste and shipping cost) must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Once the item has shipped you will receive the purchase amount to a Threaded Pear E-Gift Card sent to the email address used when placing your order (minus the $5.00 return shipping fee)
Tiana New York
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tianadesignhouse@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tianadesignhouse@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned: like any customized bag/clutch/garment or shoe.
Unfortunately, we cannot accept returns on sale items or gift cards.
NO EXCHANGE ALLOWED
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Trendstack
- Return Time Frame: Customers have 72 hours from the time of delivery to request a return. After the return request has been made, the item(s) must be shipped back within a maximum of 7 days from the delivery date. Returns will not be accepted if they are requested or shipped outside of these time frames.
- Eligibility Criteria: To qualify for a return, items must be unused, unworn, and returned in their original packaging with all tags intact. All returned items must be in the same condition as they were when received by the customer.
- Final Sale Items: Some products will say "Final Sale Item - No Returns." on the product page. Those items cannot be returned.
- Return Process: To initiate a return, please fill out a return request at: https://trendstack.co/pages/return-form
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Refund Policy: We provide two options for returns:
- Free return label: refunded with store credit that can be used on any of the 20,000+ items listed on our store.
- Buy your own return label: refunded to your original payment method.
- Return Shipping: return shipping must use FedEx, DHL, or UPS. Shipments with other carriers will not be accepted.
- Restock Fee: All Returns have a $35 restock fee that is deducted from the amount refunded or credited.
- Exchange Policy: Exchanges are processed as a return followed by a new purchase. Start by making a return, then once the return is accepted, you can make a new purchase for the desired item.
Alternative Options: We understand that circumstances can sometimes prevent timely returns. If you miss the return window, consider utilizing circular second-hand marketplaces such as Poshmark, Vestiaire Collective, and DePop. These platforms allow you to sell your items, offering another avenue to make money back on reselling the item.
We appreciate your business and aim to make your shopping experience with us as enjoyable as possible.
VistaShops
Shoppers can return all products within 30 days of the shipment delivery date as long as the item is in resalable condition (unless specifically defined on the item page itself). Once the item(s) is/are received and the condition of the return is verified, a refund will be processed.
Shipping & Handling is not refunded.
The customer is responsible for returning the item themselves.
If a return is sent by a customer without prior notification and authorization then the package will be refused and returned to sender.
EXCHANGES
If an item, such as clothing is shipped in the correct color and size but a customer would like to change the size or color then it may be exchanged if it is still within the 30 days of the delivery date. The item needs to be still in sell-able condition as the item will be verified before the exchange is shipped.
The customer is responsible for returning the item themselves for exchanges.
The new order change shipped to the customer will not have additional shipping and handling.
Any exchange request after the first may have an additional charge.
NO EXCEPTIONS WILL BE MADE FOR EXCHANGES OR REFUNDS.
For requests, information or questions please contact us via email.
cs@vistashops.com
VUE by SEK
Not your vibe? No worries. You have fifteen days from when you receive your order to return for a refund (minus shipping costs). We just ask that the jewelry pieces are returned in their original condition (unworn and unaltered) and packaging.
To start a return use the form below. Refunds will be issued back to the same method of payment used to order. Please note this return form is for orders made on this website directly, www.VUEbySEK.com only.
Please note we do not offer standard exchanges due to the limited quantity of some of our unique jewelry pieces. To receive a different style, please place a new order on our online shop.
If you have any questions, we want to hear from you! Send us a message through our contact us page or emailing hello@vuebysek.com
Start a Return
To start your return, CLICK HERE
VYSN
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@senditures.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@senditures.com.
**In general, all sales are final unless item is defective or damaged. All cosmetic and liquid items that are opened are not subject to returns for sanitation reasons.**
Standard processing time for returns is 15 days on average. This means that you should allow us up to 15 days after receiving your return to process it, investigate the return reason, and decide whether to refund you or not. If we require additional information, we will contact you accordingly.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Walter Baker
International orders and sale items are final sale and cannot be returned or exchanged
How to Return or Exchange
1. Please read our policy in full before you initiate a return or exchange to make sure your item(s) is eligible
2. Click here to begin
3. Enter your order # and email address used to place the order
4. Follow the instruction provided on the screen
5. You will receive an email on how to return the item(s) back to us
6. Once we receive your return, we will send you another email when the return has been confirmed and when the refund is completed.
Sale Items
All sale items are final sale and cannot be returned or exchanged
Returns
For all domestic orders, you will be offered a refund or exchange only within thirty (30) days of the purchase date. All international orders are final sale and no refunds will be issued. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To start a return, click here
Exchanges
We only replace items if they are defective or damaged. Unfortunately, we are unable to offer online exchanges. Should you wish to order a different style, size or color, please submit a new order online and return the unwanted item. We will issue the refund to your original form of payment once we receive the returned item.
Depending on where you live, the time it will take for your exchanged product to reach you may vary.
To start an exchange, click here
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
There are certain situations where only partial refunds may be granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@walterbaker.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Wicked Good Perfume
No refunds or returns.
ZENZII
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.