RETURN & REFUND POLICY

UPDATED: MAY 1, 2026

 

POMP + PORT is a third-party marketplace that happily represents highly vetted and reputable independent brands and small businesses.  We don't fulfill or facilitate most of the orders made through our site (except for wedding dresses, veils and some bridal jewelry, headpieces & accessories). 

In the event a brand does not honor returns we will consider processing a return with the following terms:

  • Return requests must be submitted within 72-hours of receiving your order and post-marked for shipping no later than three (3) days after your claim.  NO EXCEPTIONS
  • Please allow for 5-7 business days to process your return
  • Once processed we will issue a refund on the sales price of the item, less a restocking fee of 10% of the sales price of the merchandise + return shipping fees. Initial shipping fees are non-refundable
  • A return label will be issued to you upon approval of your return request
  • Approved Return requests can be initiated from your customer account

  • We will not consider the following merchandise:

    * Final sale items include:  lingerie, some swimwear, intimates, fragrances, candles, makeup, beauty, wellness and sexual wellness products.

 

ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR RETURNS ACCEPTED.  EXCHANGING AN ITEM MAY BE AN OPTION.  REQUESTS ARE VIEWED ON A CASE-BY-CASE BASIS. EMAIL SHOPS@POMPANDPORT.COM FOR MORE INFORMATION.

EXCEPTIONS INCLUDE:

  • Undisclosed damage
  • Incorrect or missing item
  • Item not as described

REFUND REQUIREMENTS ***In the event an item comes back to us in a condition worse than what it was when shipped, we reserve the right to charge an additional damage fee of $49.99 for wedding gowns and $14.99 on the other categories listed in the Return Policy above.**

A 'worse than' state includes:

  • Outwardly visible stains and debris not originally disclosed in the listing
  • Outwardly visible tears, pulls and holes not originally disclosed in the listing
  • Missing buttons, appliques, straps and other design elements not originally disclosed in the listing
  • Odor (i.e. perfume, smoke, body odor)

 

RETURN WITH PROMOTIONAL SITE CREDIT If part of your original purchase was made with promotional site credit, that portion will be refunded with site credit and subject to the original terms and conditions. Promotional site credit refunds with an expiration date will only be valid until the original expiration date. If the original expiration date has already passed at the time of return, your site credit refund will be valid for three days after you are refunded.

  • Items purchased with POMP + PORT promo codes or credits will always be refunded back as store credits
  • We cannot change refund methods after the return has processed
  • Store credits will be refunded back to your account 5-7 days after POMP + PORT has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded.
  • Promotions and discounts will not be reimbursed

 

PROMOS, GIFT WITH PURCHASES & BOGOS

When you make a purchase during a promotional period that is eligible for a free product  with purchase, the "freebie" item will be mailed to you after you have accepted the merchandise you purchased and has exceeded the return/refund window time frames stated above.  

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We're here to support you!  If you have difficulty processing a return or have general questions please feel free to contact us at shops@pompandport.com